FAQs

Any questions? Here are the answers!

FREQUENTLY ASKED QUESTIONS

All you need to know to rent our storage rooms and mini-warehouses.

HOW CAN I RENT A UNIT?

It is really simple.

Even if booking is not essential, you are encouraged to call us beforehand to check the availability of the storage room or mini-warehouse more suitable for you. Then, you just need to bring whatever you want to store during our business hours, Mondays to Fridays 9am-2pm and 3 to 6pm. Saturdays 9-12am.

In special circumstances, an appointment outside this timetable can be arranged.

We help you fill in the contract (please note we will need your ID card or passport). You sign the rental contract, pay one-month rental deposit (no VAT) and another month in advance. We assign you a unit and you store your goods. You close your storage room with your lock and take the keys with you (if you do not have a lock, we sell you one for 30€). We give you your custom code so as you can enter our premises as many times as you wish, at any time, 7 days a week.

When you do not need your unit any more, you just give us two weeks notice and we refund your deposit within two weeks. Since we charge per day, we also refund the money of the days you have not spent.

CAN I ENTER MY CAR OR VAN TO UNLOAD?

Yes. In our facilities in MULTISTORE Barcelona, you can take your car or van up to your storage room door. In MULTISTORE Fira 2 you can get up to the ramp and, then, go up with the lift. We also have trolleys and carts at your disposal.

WHAT CAN I STORE?

In our storage rooms, depots and mini-warehouses in Barcelona, you can store nearly anything. from furniture, books, clothes, personal stuff, sport equipment, files, office furniture, documents, to machinery, tools or assembly materials. We cannot accept flammable, explosive or illegal goods.

WHEN CAN I ACCESS MY GOODS?

Whenever you like, as often as you like. 24 hours a day, 7 days a week.

DO I HAVE TO BOOK?

It is not indispensable, but you are encouraged to do so to make sure you will have the storage room, depot or mini-warehouse most suitable to your needs.

HOW LONG CAN I STORE FOR?

You can stay as long as you like, but remember the minimum storage period is two weeks.

WILL MY GOODS BE SAFE?

Your goods will be completely safe. Our facilities have a modern CCTV surveillance system and customized access monitoring. MULTISTORE L’Hospitalet storage rooms have also individual alarms and are PIN-code protected. You are the only person to hold your storage room, depot or mini-warehouse key.

HOW MUCH WILL IT COST?

It depends on the space you need; you will only pay for the space you use. There is no extra cost, and up from the minimum 2-week rental, you just pay for the days you rest. We charge you a deposit month, but we refund it when you leave. For further information, check our price list.

WHEN DO I HAVE TO PAY?

The initial rental month and deposit fee is paid on the signing of the contract. If you want to stay longer, we send you a bill at the beginning of every month.

HOW CAN I PAY?

Initial fee can be paid on cash, check or credit card (VISA or MasterCard). Other bills can also be paid by bank transfer or direct billing.

WHAT DOES THE RENTAL PRICE INCLUDE?

Everything is included. There are no extra expenses.

DO I HAVE TO TELL YOU BEFORE I LEAVE?

Yes, two weeks beforehand.

STILL HAVE QUESTIONS?

Just call us within business hours Monday-Friday 9am-2pm and 3-6pm, Saturday 9am-12am
FREEPHONE 900 17 17 18
or +34 93 263 77 85 from abroad